At the platform of Law Compliances, we deliver services for the best-desired outcome and ensure your satisfaction with our services and support. We regularly enhance and strive to deliver the best accounting, financial or secretarial services through online platform. However, in case you are not satisfied with our services, please contact us immediately and we will rectify the situation, provide a possible refund or offer credit that can be used for future Law Compliances orders.
Grievance? Let us know!
If you're not satisfied with the service, simply mail us at lawcomplianceshelpdesk@gmail.com for the refund process. All grievances are reviewed by members of the Management and personally responded to within 24-48 hours.
Refund Policy
When a payment of fee is made to Law Compliances, the fees paid in advance is used by Law Compliances at different rates and different times depending on the completion of various milestones (e.g. providing client portal access, assigning relationship manager, obtaining DIN, Filing of forms, etc.,). A refund cannot be provided for earned fee because resources and man-hours spent on delivering the service are non-returnable in nature. Further, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, IndiaFilings shall be liable to refund only that part which shall be deductable after earned fee and paid taxes & fees to govt, up to the fee paid by the client.
Requesting Refund
Refund requests can be initiated through email at lawcomplianceshelpdesk@gmail.com or what's app chat. To request a refund, please request a refund in the concerned what's app chat to the relevant assigned executive. All refund requests must be made within 30 days of purchase. Refund requests over 30 days will not be accepted and only credit will be provided for completion of service/change of service. We will complete processing your refund request within 5 weeks of receiving all the information required for processing refund like a reason for refund, bank details for processing request, etc.
Change in Service
If you want to change the service you ordered for a different one, you must request this change of service within 45 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your law compliances account. You can use the balance credit for any other service at Law Compliances platform.
Pricing Factor
Law Compliances has a standard policy wherein no additional service fee is requested under any circumstance. However, the standard pricing policy is not applicable, in case of an increment in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission etc. Law Compliances is not responsible or liable for any other cost incurred by the client related to the completion of the service.
Beyond Control Situation
We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of Law Compliances service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Similarly, Law Compliances does not guarantee the results or outcomes of the services rendered by our Associates as Guru platform, who are not employed by Law Compliances. Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in the processing of your file by the Government cannot be a reason for refund.
Force Majeure
Law Compliances shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").
Minimum Charges on Cancellation
Since we're incurring costs and dedicating time, manpower, technology resources, and effort to provide you services or document preparation, our guarantee only covers satisfaction issues caused by Law Compliances - not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service.
Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 25% + earned fee + fee paid to the government & Taxes would be applicable. In case of a change of service, the cancellation fee would not be applicable.